Microsoft 365 Services & Support
Why choose AhelioTech for Microsoft 365 services & support?
Simplify license oversight in Microsoft 365 by tracking usage, reallocating seats, and cutting waste.
Secure Microsoft 365 data through audit trails, compliance policies, and retention enforcement.
Block phishing and impersonation attempts using Defender for 365 real-time threat scanning.
Automate repetitive administration tasks like password resets, group changes, and user cleanup in Microsoft 365.
Streamline onboarding with auto-provisioning, mailbox setup, and access policies in Microsoft 365.
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How Others Boost Productivity Using Our Microsoft 365 Services
Our Partners
Our Featured Microsoft 365 Support Services
License Management
Avoid wasting money by assigning the right Microsoft 365 licenses with help from our team monitoring usage and adjusting licenses as your needs change.
User Provisioning
Reduce delays by letting us handle user setup, permissions, and access controls every time someone joins, moves, or leaves your team.
Teams Support
Resolve Teams issues faster by contacting our support team for call quality, channel access, and integration problems as they come up.
Outlook Support
Prevent email disruptions by getting fast help with syncing, delivery, or calendar issues so your Outlook stays reliable every day.
MFA Configuration
Block unauthorized access by setting up multi-factor authentication with our support so your team can stay protected without confusion.
Mobile Access Control
Protect business data by controlling how users access Microsoft 365 from mobile devices with security policies that we configure and support.
Conditional Access Policies
Restrict risky logins by applying conditional access policies we tailor to your locations, devices, and compliance needs.
Data Backup & Recovery
Minimize downtime by backing up Microsoft 365 data with our managed solution that lets you recover mail, files, and user accounts quickly.
Update Management
Prevent service issues by letting us manage Microsoft 365 updates with testing and scheduling designed to help you reduce work disruptions.
Proven Partnerships
A Proven Track Record of Excellent Microsoft 365 Services & Support
100+
Organizations served throughout North America
18+
Years of working with Microsoft's tools
24/7
IT support is available
The Unique Benefits of Our Microsoft 365 Services
Build Your Microsoft 365 Environment Around Your Other Workflows
When Microsoft 365 isn’t tailored to how your team works, people waste time navigating tools that don’t fit their day-to-day tasks. Files get buried, permissions cause delays, and collaboration slows down. These issues make routine work more difficult than necessary.
To help you avoid this challenge, AhelioTech will start by learning how your team communicates, organizes documents, and shares information. Then we configure Teams, SharePoint, and permissions to reflect those habits. The setup fits your workflow instead of disrupting it.
This leads to faster access, cleaner collaboration, and fewer support requests. Your team works smarter with tools that match how they already operate.
One Place For All Your Microsoft 365 Support Needs
When Microsoft 365 issues come up, your staff often loses time chasing the right person for help. Switching between internal contacts, outside vendors, or self-help resources delays resolution. This increases downtime and slows productivity.
However, AhelioTech can act as your single point of contact for everything Microsoft 365! Our support team covers Outlook, Word, Excel, Teams, SharePoint, and more. We combine deep platform knowledge with responsive help desk coverage.
Your employees get answers faster and stay focused on their work. Fewer delays mean smoother operations across the organization.
Integrate Your VoIP Solutions With Your Microsoft 365 Environment
When your phone lines sit outside your Microsoft 365 tools, your team has to jump between systems to manage communication. This slows response times and causes missed connections, especially when working remotely or across locations.
AhelioTech provides hosted VoIP solutions that integrate directly with your Microsoft 365 suite. Your staff can place and receive calls within the same tools they already use to chat, meet, and collaborate. It keeps everything in one place.
This setup makes communication faster, more consistent, and easier to manage.
Strengthen Microsoft 365 Adoption by Strengthening User Training
Out of Microsoft 365’s 320 million active users, 75% of them consider themselves “new” or “novice” at using the suite’s available tools. This high number proves that you probably employ users who would benefit from additional training.
AhelioTech can provide that training. We’ll guide your team through onboarding with focused training, short how-to resources, and live support when questions come up. This helps your users build confidence with the tools they already have access to. Our process removes confusion and encourages proper use.
As a result, you’ll get more value from your Microsoft 365 investment.
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FAQs About Microsoft 365 Services & Support
Microsoft 365 Business Basic provides web and mobile versions of Microsoft apps, business-grade email solutions, cloud storage, and collaboration tools like Teams and SharePoint. It does not include desktop apps or device security tools.
Business Premium includes everything in Business Basic plus desktop Office apps, Microsoft Defender for Business, Intune, and Microsoft Entra ID P1, which adds identity and device management features for stronger security.
Migration to Microsoft 365 depends on the method, number of users, and data complexity. A cutover migration with fewer than 150 mailboxes usually takes a few days.
Staged or hybrid migrations for larger environments may take several weeks or more. For most mid-sized businesses moving email, files, and core services, the full process often takes between 2 to 4 months.
No matter your case, our team can help you through the process and make it as fast as possible without compromising outcomes.
Microsoft 365 Business Basic fits companies that only need web and mobile apps with cloud-based collaboration.
Business Standard suits those needing desktop apps, Teams, email, and file sharing.
Business Premium adds device and identity management with stronger security, ideal for regulated industries or hybrid teams.
Larger organizations needing advanced compliance and analytics should consider Microsoft 365 E3 or E5 plans.
Each plan aligns with different size, security, and productivity needs.
If needed, you can switch Microsoft 365 plans. Upgrading to a higher-tier plan is usually seamless and keeps data, user accounts, and settings intact.
Downgrading requires canceling the current plan and purchasing a new one, which may require reassigning licenses. Microsoft retains your data during the change, but reviewing compatibility and service differences before switching is important.
If you cancel your Microsoft 365 subscription, users lose access right away.
Admins can still access and export data for up to 90 days. After that, Microsoft begins permanent data deletion. This applies to email, files in OneDrive and SharePoint, and other associated services.
To avoid loss, export all necessary data before the subscription reaches the end of its retention period. If this is a concern for you, we can help you back up your data so you don’t lose it. Whether or not you choose to continue using Microsoft 365 won’t affect your relationship with AhelioTech.