VoIP Services
Why choose AhelioTech’s VoIP services?
Cut monthly phone expenses using a flat-rate plan that includes long-distance and local calling.
Gain access to detailed call reports that track trends, optimize routing, and improve service delivery.
Link Microsoft Teams to your phone system to centralize chat, calls, and collaboration tools.
Protect call data using encryption, secure access policies, and compliance-ready tools.
Connect remote workers to your VoIP system with full access to all call and voicemail features.
Request a Quote for our VoIP Services
Businesses Who Trust Our Expert VoIP Services
Our Partners
What's Included With Our VoIP Services & Support?
Desk phones tie you to one location, making it harder to reach your team or respond quickly when you’re away. This slows communication and creates gaps in client service. Traditional phone systems also come with high equipment and maintenance costs.
So, let AhelioTech replace your desk phones with a cloud-based hosted VoIP system that you can access from your computer, tablet, or mobile phone. You get reliable voice and video service through your internet connection. Calls stay clear and consistent across all devices.
You avoid bulky hardware, lower upfront costs, and stay connected from any location.
When callers reach the wrong person or sit through long hold times, they lose patience. Delays hurt service quality, and 75% of businesses report that issues with call routing cost them potential leads.
Don’t let that happen at your business. Ask AhelioTech to set up smart call routing with custom menus and greetings that guide callers to the right place. Each call reaches the correct person or queue quickly. You reduce wait times and make support more efficient.
Our service improves the caller experience and helps your staff stay focused. Customers get answers faster, and your business makes a stronger first impression.
Using separate apps for calls, chat, and file sharing slows down your work. You waste time switching tools, which disrupts focus and delays response times. This gets worse when team members rely on different platforms.
That’s why AhelioTech will connect Microsoft Teams to our phone system so your business extensions work inside the Teams app. You don’t need extra hardware or new software to make it work. Your team handles all communication in one place.
This keeps everyone on the same page and reduces confusion. It makes your workflows faster and your tools easier to manage.
When you rely on a desk phone, you risk missing calls the moment you step away. This limits your flexibility and slows down response times when working off-site.
AhelioTech gives you apps that turn laptops and mobile phones into full office phones. Your contacts, voicemail, and presence sync across all devices in real time.
You take calls from anywhere without losing functionality. It keeps you connected and productive on the move.
Without clear data, it’s hard to know why calls get delayed or how staff handle conversations. Missed trends or slow responses can lead to poor service and lost business.
However, you can use AhelioTech’s tools to record every call and track real-time metrics across your phone system. Our dashboard gives you charts for call volume, wait times, and agent performance.
You find problems early, support your team with coaching, and raise the quality of every customer interaction.
Fixed phone plans make it hard to scale with changing team sizes. You end up paying for lines you don’t use or scrambling to add seats during busy periods.
AhelioTech will give you an online portal where you can add or remove users and features in minutes. Our billing will also update automatically based on how many seats you currently use.
This keeps your system flexible and your costs predictable. You’ll stay in control as your business evolves.
Proven Partnerships
Proof That We Deliver High-Quality VoIP Services
100+
Organizations served throughout North America
18+
Years of serving businesses like yours
24/7
Support is available if there are any issues
Leading Benefits of Choosing AhelioTech's VoIP Services
Host Large Webinars Without a Hassle
Managing webinars through multiple tools creates confusion and technical issues. You lose time on setup, registration, and post-event follow-up. These delays hurt attendance and make it harder to measure success.
AhelioTech’s VoIP services suite includes secure webinar rooms that manage registration, entry, and reporting in one place. Attendees join through a simple browser link, and audio runs smoothly over VoIP.
You reach more people without extra software or manual tracking. Plus, engagement data is built in, so you can get real-time data on how you can deliver a better session.
Cut Phone Costs Without Replacing Your PBX
Legacy phone circuits cost more and limit how much you can scale during peak times. Upgrading feels expensive, especially when your current PBX still works well.
The good news is that AhelioTech can connect your PBX to the public network using SIP trunks over your internet connection. This replaces costly physical lines with flexible, software-based connections.
You keep your existing phones and avoid new hardware while reducing carrier fees. It’s a simple way to modernize without a full system swap.
Use AI to Understand Each Call Better
Without call transcripts, reviewing conversations takes time and leaves room for missed details. It’s harder to track patterns, monitor tone, or give useful coaching when you rely only on recordings.
AhelioTech can help by implementing AI tools that can transcribe calls in real time and flag mood shifts or important keywords. Every conversation becomes searchable text, stored in an archive for fast access and review.
You identify trends, spot issues early, and guide staff with specific feedback. This helps you improve service quality across the board.
FAQs About VoIP Services
Switching from a landline to VoIP gives businesses more control over how and where they handle calls. It reduces dependency on physical infrastructure and supports modern work environments.
VoIP systems are easier to manage, offer clearer call quality with a strong connection, and simplify maintenance with fewer service disruptions.
Key benefits include:
- Reduced hardware and wiring requirements
- Centralized system management
- Fewer outages due to aging phone lines
- Access to real-time call analytics
- Simplified updates and feature rollouts
A SIP trunk works by using the session initiation protocol (SIP) to transmit voice, video, and messaging over the internet instead of traditional phone lines.
It connects a business phone system (PBX) to a VoIP provider. This allows calls to be routed digitally rather than through physical copper lines.
SIP trunks reduce costs, support multiple simultaneous calls, and offer flexibility in scaling communication services without needing new hardware.
VoIP is a technology that lets you make voice calls using an internet connection instead of a traditional phone line. PBX (private branch exchange) is a phone system that manages internal and external calls within an organization.
A PBX can be either traditional or VoIP-based. VoIP focuses on call transmission, while PBX focuses on call routing, features, and management within a business environment.
Our VoIP services include business SMS and MMS messaging. Users can send and receive texts or multimedia messages using their business phone number through a desktop app, mobile app, or web portal.
This keeps communication consistent across channels and separates business texts from personal ones.
Messages are logged and archived within the system, allowing easy tracking and compliance. Group messaging and auto-replies are also available depending on the plan.
Like any internet-based system, VoIP services can be targeted by attacks such as call interception or denial-of-service attempts.
However, these risks can be reduced with proper configuration, strong passwords, IT network segmentation, and VoIP-compatible firewalls.
With the right protections in place, VoIP remains a secure and reliable choice for business communication. If you choose AhelioTech for VoIP, managed cybersecurity is part of the deal.